I have used EL well over twenty five years and I received this lotion today in a crushed box that won't stay closed and it has obviously been used and returned! I have used hundreds of EL products and know they are not completely full but about three quarters full but this is not half full and the pump is obviously used! I'm not going to waste my valuable time sending this lotion back because it wasn't expensive but on principle EL is about to loose a fourth generation customer! Originally posted on www.esteelauder.co.uk