Shopping safely with Next - Covid-19 updates.

In line with the latest guidance, shops in tier-5 areas are now only open for "click and collect" and online returns. 

Update on Next Stores

In line with the latest Government announcement, our stores that fall within Tier 5 restrictions, will only be open for online orders and online returns. You will not be able to shop inside these stores from this time. All of our stores will be open at 11am  and close at 5pm from 2nd January until further notice. Our Tralee store is temporarily closed.

Please note:  We are still operating as normal online, and delivering to home or stores for click and collect.   Our warehouses are working in line with COVID safe regulations. You can also click and collect by ordering online to pick up from selected stores (please see guidance above), and you can bring your online returns to these stores. This guide is to help you understand the changes we have made, and answer any questions you may have..

Click and collect and contactless online returns
 
At our stores within Tier 5 restrictions you will be able to continue to collect parcels and make online returns, but you will not be able to enter the store. Our staff will be wearing face coverings and sanitising at frequent intervals. Please familiarise yourself with the following processes to keep everyone safe.
 

How to collect your orders at a store
 
1. When you arrive at the store, please stand on the designated 2 metre roundel on the floor. If there is a queue, please observe two metere social distancing at all times.
2. Give the store staff your pick-up code.
3. The member of staff will fetch your parcel and stand back so you can collect it safely.
 
How to make online returns at a store.
 
1. When you arrive at the store, place your items directly onto the table, and confirm your surname with staff. If there is a queue, please observe 2 metre social distancing at all times.
2. Stand back on the designated 2 metre roundel on the floor.
3. The member of staff will take your items to be processed.
4. The member of staff will give you a receipt as proof of your return and stand back so you can collect it safely. 
 
Please note, we cannot currently process returns of products you have purchased in store. You will have an extra 14 days after stores re-open to return these items.